How to cancel a Western Union transfer?

How to Cancel a Western Union Transfer

Cancelling a Western Union transfer can be necessary for various reasons, such as errors in recipient information, changing circumstances, or simply deciding not to proceed with the transaction. Here’s a step-by-step guide on how to cancel a Western Union transfer:

1. Contact Customer Service:

  • The first step is to contact Western Union’s customer service as soon as possible. You can reach them through their website, app, or by phone. Have your transaction details ready, such as the Money Transfer Control Number (MTCN), sender’s name, and amount sent.

2. Provide Transaction Details:

  • When you contact customer service, provide all necessary details accurately. This includes your identification information, the recipient’s details, and any other information related to the transaction.

3. Verification Process:

  • Western Union may require you to verify your identity and provide additional information to confirm your request for cancellation. This is to ensure security and prevent fraud.

4. Check Cancellation Feasibility:

  • Not all transfers may be eligible for cancellation, especially if the funds have already been picked up by the recipient or deposited into their bank account. Western Union will inform you if cancellation is possible in your case.

5. Receive Confirmation:

  • Once your cancellation request is processed, Western Union will provide you with confirmation of cancellation. This confirmation may include details such as the cancellation fee (if applicable) and the amount refunded.

6. Refund Process:

  • Depending on the payment method and country, the refund process may vary. Refunds are typically issued to the original payment method used for the transfer. It may take a few business days for the refunded amount to reflect in your account.


Cancelling a Western Union transfer involves contacting customer service promptly, providing accurate transaction details, and verifying your identity. While cancellation is generally possible, it’s important to act quickly and understand that certain fees or conditions may apply. Always check with Western Union directly for the most accurate and up-to-date information regarding their cancellation policies and procedures.