Evri, formerly known as Hermes, is a well-known parcel delivery service in the UK that provides various shipping solutions for both businesses and individuals. As with any service, customers may occasionally face issues or have questions that require assistance from the customer service team. In this article, we’ll explore the different ways to contact Evri customer service, ensuring you can get the help you need promptly and effectively.

1. Evri Website

The first and most straightforward method to contact Evri is through their official website. The website offers a dedicated customer support section where you can find answers to frequently asked questions (FAQs). These FAQs cover a wide range of topics, including parcel tracking, delivery options, and account management.

If you can’t find the information you need, the website provides an online chat feature. This live chat option allows you to connect with a customer service representative in real time. To use this feature, visit the Evri website, navigate to the customer support section, and look for the chat icon, usually located in the bottom right corner of the page.

2. Phone Support

For those who prefer speaking to a representative directly, Evri also offers phone support. You can reach their customer service team by calling the helpline at 0330 333 6556. Phone support is available from Monday to Friday, typically during business hours. When calling, be prepared to provide relevant details regarding your inquiry, such as your tracking number or account information, to expedite the process.

3. Email Support

If your issue is not urgent or you prefer to communicate via email, you can contact Evri customer service through their email support. While Evri does not list a specific customer service email on their website, you can fill out a contact form available in the support section. When filling out the form, provide as much detail as possible about your issue to ensure a swift and accurate response.

Responses to email inquiries may take longer than phone or live chat options, so consider this if your matter is time-sensitive.

4. Social Media

In today’s digital age, many companies offer customer service support through social media platforms. Evri is active on various social media channels, including Twitter and Facebook. You can send them a direct message or comment on their posts to seek assistance. Social media teams often respond quickly, making this a viable option for those who prefer this method of communication.

5. Evri App

Evri also has a mobile app available for both Android and iOS devices. The app allows you to track your parcels, manage your deliveries, and access customer support features. If you encounter any issues while using the app, you can report them directly through the app’s support feature.

Conclusion

In conclusion, contacting Evri customer service is straightforward, with multiple options available to cater to your preferences. Whether you choose to visit their website, call their helpline, use email support, engage through social media, or utilize the Evri app, help is readily accessible. When reaching out, always provide clear and concise information to facilitate a quick resolution to your inquiries. Remember that the customer service team is there to assist you, ensuring that your parcel delivery experience is smooth and satisfactory.