How to cancel Western Union transfer?

Canceling a Western Union Transfer: A Step-by-Step Guide

Sending money through Western Union is a convenient way to transfer funds to friends, family, or businesses around the world. However, there may be instances where you need to cancel a transfer due to various reasons, such as errors in the recipient’s information or changes in your own circumstances. While canceling a Western Union transfer may not always be possible or straightforward, understanding the process can help you navigate the situation effectively. In this article, we’ll provide a step-by-step guide on how to cancel a Western Union transfer and explore important considerations to keep in mind.

Step 1: Contact Western Union Customer Service

The first step in canceling a Western Union transfer is to contact their customer service department as soon as possible. You can reach Western Union’s customer service by phone, email, or live chat, depending on your preference and location. Be prepared to provide the details of your transfer, including the tracking number (MTCN), the sender’s name, the recipient’s name, and the transfer amount.

Step 2: Verify Transfer Eligibility

Before proceeding with the cancellation request, Western Union will verify if your transfer is eligible for cancellation. Not all transfers can be canceled, especially if the funds have already been picked up by the recipient or deposited into their account. However, if the transfer is still in progress or has not been completed, you may have a higher chance of canceling it successfully.

Step 3: Provide Identification and Authorization

To cancel a Western Union transfer, you may need to provide identification and authorization to verify your identity and relationship to the transaction. This may include providing a government-issued ID, the transfer receipt, and any other relevant documents requested by Western Union. Additionally, you may need to sign a cancellation form or provide written consent to proceed with the cancellation.

Step 4: Pay Cancellation Fees (if applicable)

Depending on the specific circumstances of your transfer and Western Union’s policies, canceling a transfer may incur fees or charges. Be prepared to pay any applicable cancellation fees, which can vary depending on factors such as the transfer amount, currency, and destination country. Review Western Union’s terms and conditions or consult with customer service to understand the costs involved before proceeding with the cancellation.

Step 5: Receive Confirmation

Once the cancellation process is complete, Western Union will provide you with confirmation of the cancellation, along with any applicable refunds or credits. Be sure to keep this confirmation for your records and follow up with Western Union if you have any questions or concerns regarding the cancellation.


Canceling a Western Union transfer may require careful consideration and adherence to specific procedures outlined by the company. By following the steps outlined in this guide and communicating effectively with Western Union’s customer service team, you can increase your chances of successfully canceling a transfer when needed. Remember to act promptly, provide accurate information, and be prepared to comply with any requirements or fees associated with the cancellation process. While canceling a transfer may not always be possible, knowing how to navigate the process can provide peace of mind and help you manage your financial transactions effectively.