How to contact royal mail?

Contacting Royal Mail: A Comprehensive Guide

Royal Mail is a vital service provider in the United Kingdom, handling millions of letters and parcels each day. Whether you need assistance with a delivery, want to inquire about postal services, or have other queries, contacting Royal Mail is essential. Here’s a comprehensive guide on how to get in touch with them.

1. Customer Service Helpline:

One of the most straightforward ways to contact Royal Mail is by calling their customer service helpline. You can dial 03457 740 740 within the UK, and for international inquiries, dial +44 3457 740 740. Customer service representatives are available to assist you with a wide range of issues, including tracking packages, arranging redelivery, or reporting missing items.

2. Online Contact Form:

Royal Mail provides an online contact form on their website, allowing you to submit queries electronically. This method is convenient if you prefer written communication or if your inquiry requires detailed information. You can access the contact form by visiting the Royal Mail website and navigating to the “Contact Us” section.

3. Social Media Channels:

Royal Mail is active on various social media platforms, including Twitter and Facebook. You can reach out to them via direct message or by tagging their official accounts in your posts. Social media can be an effective way to receive quick responses to your queries, especially for urgent matters or public inquiries.

4. Post Office Branches:

If you prefer face-to-face interaction, you can visit your nearest Post Office branch. Royal Mail services are often integrated into Post Office locations, where staff can assist you with postal services, purchasing stamps, or addressing other concerns. Use the Post Office branch finder on the Royal Mail website to locate the nearest branch to you.

5. Email Correspondence:

While Royal Mail doesn’t provide a direct email address for customer inquiries, you can often find specific email contacts for various departments or business purposes on their website. These may include addresses for media inquiries, corporate partnerships, or specific service inquiries. Check the Royal Mail website for relevant email contacts.


Contacting Royal Mail is a straightforward process, thanks to the multiple channels they offer for customer communication. Whether you prefer phone calls, online forms, social media interactions, or in-person visits, Royal Mail strives to provide assistance and support for all your postal needs. By utilizing these contact methods, you can address any concerns, track deliveries, or access information about Royal Mail’s services efficiently and effectively.